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Guarantee Policy

 

 

 


Frequently Asked Questions

Q. Four weeks ago (before I discover your site) I ordered Fabao 101 products from another vendor who claimed they were one of your distributors. The product I got does not look quite like the product picture in this web site and it smells like some kind of fragrance, is it normal?

A. No, this product does not contain any added fragrance. It is important to point out that there are vendors out there who try to take advantage of Fabao 101's brand and claim that their products are equivalent to Fabao 101.

Certificate of Authenticity

According to a recent report from CBS MarketWatch.com

" All that glitters online may not be gold - or even real. In fact, one trademark-policing firm is estimating as many as 8 percent of Web sites selling Gucci, Rolex and Mont Blanc-branded product are selling fakes.

Brandy Thomas, CEO of Cyveillance in Arlington Va., says shoppers should deal only with Web sites whose names they know. Furthermore, he told CBS MarketWatch.com in an interview, "know that if a price is too good to be true, it probably isn't." More advice: read the fine print on Web sites. "Sometimes they'll say that what they are selling is a 'replica' or a 'look-alike.'"

From 5/01/2001, all Fabao 101 products come with a Certificate of Authenticity attached to the package.

Q. I was told some 101 products in the market are counterfeits. How can I make sure that I get the genuine product if I buy it from other sources (local stores, for example)?

A. Before making purchase, it is very important that you do the following:

1) Look for "Certificate of Authenticity" on the package.

2) Ask for Return Policy in writing. All distributors are required to provide Money Back Guarantee. Do not do business with vendors who do not provide money back guarantee.

If you believe what you purchased may be counterfeit, pleas contact us.

Q. Does this product have any smell?

A. Our products are made from plants, they smell just like typical herbal products, but no unpleasant odor.

Q. Will Fabao make my hair look greasy?

A. No, this natural product is a thin lotion, and it does not contain any lipid-like ingredients.

Q. What is SSL? Is online order safe?

A. Our Web server is a secure server because we have implemented SSL technology and Firewall. SSL stands for Secure Sockets Layer, it is a encryption protocol used to transmit sensitive information over the internet.

All online transactions at Fabao.com are handled with industry-standard SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

For added security, we also encrypt the credit card number when it is stored on disk. We do not leave customer information on the web server.

If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN,

"The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

None of our customers has reported fraudulent use of a credit card as a result of purchases made at Fabao.com. All of your transactions at Fabao.com are covered by our security guarantee (Please refer to our Guarantee Section):

  1. Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
  2. In the event of unauthorized use of your credit card, most banks either cover all the charges that result from the unauthorized use or may limit your liability to just $50.
  3. If your bank holds you liable, Fabao.com will cover your liability up to $50 provided that the unauthorized use of your credit card resulted through no fault of your own from purchases made at Fabao.com.